From the first time we set foot in their showroom we were pleased with the approach of all the team there. The receptionist treated us with great courtesy and very quickly organised for someone to see us with regard to an equiry about purchasing a Volvo of some description. We had no idea in particular what model we wanted and were keen to gain as much information as we possibly could about everything within our price range. We were introduced to Sarah who very quickly settled us down with a coffee and made the whole experience a very relaxed fact finding mission. Sarah proved very knowledgeable with all the cars that she had and which we looked at. We spent over an hour with her and thank her for her never ending patience with our questions and sense of humours. We went away happy to number crunch and to make a decision. We then had to head off to the south coast on business but whilst away Sarah emailed us with details of a recent part exchange that she had taken back and which was a model we had been looking at and asked if we would be interested in seeing it on our return. I immediately rang her and we agreed that if we paid a small deposit we could reserve a first viewing on the Monday morning. This we did, we took the car out for a test drive, immediately loved it and within 40 minutes the business deal had been transacted and completed. We arranged to pick up the XC60 one owner low mileage on Friday early afternoon, fully serviced, fully valeted, MOT for the year any marks dealt with. The whole experience has been super smooth and we thank Sarah especially but the whole team at Volvo who, at every stage looked after us and nothing appeared to be too much trouble. We have also organised the service plan and paid for it in advance so that everything for the foreseeable future is taken care of. Hope that this is a continuing experience and if so Holdcroft can be sure to see us back again in the future and it would give us great pleasure to recommend their service to our friends, family and colleagues. Thank you once again Sarah and regards to you and your colleagues a really professional team.
Mrs R Cooper
7th October 2019