This policy applies to all employees, contractors, customers, and visitors at all the sites belonging to TG Holdcroft (Holdings) Limited (referred to as Holdcroft). It encompasses all areas of interaction, including in-person, digital communications, telephone, and any other means through which we engage with each other.
2.1 Respect for Employees
Holdcroft is committed to fostering an environment where employees:
Are treated with respect, free from discrimination, harassment, and bullying.
Are encouraged to voice opinions constructively and without fear of ridicule or retaliation.
Are acknowledged for their individual strengths, skills, and contributions.
Have access to fair and equal opportunities in recruitment, development, and advancement.
Work in a safe and welcoming environment that values mental and physical well-being.
2.2 Respect for Customers
Every customer deserves to feel respected and valued. Our commitment to respectful customer interactions includes:
Treating each customer courteously and with empathy.
Listening attentively to understand customer needs and expectations.
Providing clear, transparent, and honest information about products, services, and costs.
Addressing customer complaints and concerns promptly, professionally, and with fairness.
Protecting customer privacy and ensuring the confidentiality of personal information.
3.1 For Employees
Employees of Holdcroft are expected to:
Demonstrate professionalism in all interactions with colleagues, customers, and visitors.
Respect the diverse backgrounds, perspectives, and cultures of others.
Avoid using inappropriate or offensive language, gestures, or behaviours.
Support a culture of inclusivity and intervene if witnessing disrespectful conduct.
Communicate openly and honestly, while being considerate of others' views and feelings.
3.2 For Customers and Visitors
We request that our customers and visitors:
Treat our employees with courtesy, respect, and patience.
Engage with staff and other customers in a way that is free from abusive, aggressive, or offensive language and behaviour.
Respect our policies and any health and safety guidelines.
Unacceptable behaviour, whether from employees or customers, will not be tolerated and includes:
Verbal, physical, or emotional abuse, bullying, or intimidation.
Discrimination based on race, gender, disability, age, religion, or other protected characteristics.
Any form of sexual harassment (see our Prevention of Sexual Harassment Policy)
Intentionally disruptive actions that hinder others’ work or comfort.
Retaliation against individuals who report disrespectful conduct in good faith.
5.1 For Employees
Employees who feel they have been disrespected or have witnessed disrespectful behaviour should:
Report the incident to their line manager or the HR Team on hr@holdcroft.com
Be assured of a confidential and impartial investigation, with no risk of retaliation for making a genuine complaint.
5.2 For Customers
Customers experiencing or witnessing unacceptable behaviour can:
Report concerns to the Customer Service team in person, by phone, or via email at customercare@holdcroft.com
Be confident their complaint will be addressed with sensitivity and professionalism.
Violations of this Respect Policy may result in disciplinary action, up to and including termination of employment for staff or withdrawal of services and/or banning for customers or visitors.
This Respect Policy will be reviewed annually to ensure it remains effective and relevant. All employees will receive training on the policy and are expected to uphold its standards. The policy will also be communicated to customers and displayed prominently on our premises and website.
TG Holdcroft (Holdings) Limitedis committed to maintaining an environment where everyone feels valued, respected, and safe. Together, we can create a positive and supportive atmosphere for all.
