T G Holdcroft (Holdings) Ltd and subsidiaries
The purpose of this policy is to set out T G Holdcroft (Holdings) Ltd and its subsidiaries commitment and
procedures for protecting personal data. The Directors regard the lawful and correct treatment of personal
information as very important to successful working, and to maintaining the confidence of those with whom we
deal with. In this document T G Holdcroft (Holdings) Ltd will be referred to as TGH.
In this policy, references to we, us or our (or words of similar import) means the TGH entity that processes
your personal information (as defined below) and interacts with you (for example, the entity from whom you
purchase a vehicle or other services).
The documents you receive from any TGH entity will identify the relevant TGH entity that you are dealing with
in any particular instance.
defined below) we collect, use and process. This includes anyone who contacts us in connection with the
purchase of a Vehicle and/or any goods or services we provide or otherwise interacts with us (for example, via
TGH entity including websites of our dealerships.
We are committed to protecting your privacy. We will use your personal information in accordance with the
General Data Protection Regulations 2018 (GDPR), and other applicable laws and regulations that relate to
data protection and privacy.
Who is responsible for your personal information?
For the purposes of GDPR, we are the data controller in respect of your personal information that we collect
We may share your personal information with other organisations that may receive and process your personal
information as a data controller in their own right. Please see below for further information.
What information do we collect?
We may collect and process information about you, including your name, date of birth, address, contact details
(including email address and mobile phone number), vehicle details, purchase history and data collected as
part of any finance application or payment (including previous addresses, employment details, income and
In particular, we may collect and process the following personal information about you:
- Information that you provide by filling in forms, including those on our Website.
- A copy of your driving licence when you test drive a vehicle or are provided with a courtesy car.
- When you enquire about or purchase a vehicle or services we collect personal information to respond to
your enquiry and to process and complete your purchase.
- If finance is required when purchasing a vehicle we will be required to collect further details including marital
and housing status, number of dependents, previous address, occupation, employer, business address and
bank details as well as a copy of driver’s licence, a proof of address (i.e. a utility bill) and any other relevant
documentation. This information will be passed by the company with their permission to the finance
companies and if they are approved for finance the copies of your documentation will be securely shredded
after 3 months
- Details about the transactions you carry out with us including vehicle support services and vehicle purchases
and purchases of other goods.
- CCTV footage in which you feature when you visit our premises. TGH branches use CCTV to monitor all
our premises, therefore, any image and potentially vehicle registration may be captured and stored for up to
28 days, depending on the system used.
- Information contained in and records of communications between us, including e-mails, letters and text
messages. We also record calls between us for training, monitoring and quality control purposes.
- Details of your visits to our Website, including, but not limited to, traffic data, location data (including the
country and telephone area code where your computer is located) and the resources that you access
(including the pages of our Website that you view).
- We will collect information concerning your marketing preferences.
- We also collect information to enable third parties to carry out credit reference checks on you (if you are
purchasing a vehicle on finance) and we will receive and process information about the outcome of those
checks in order to complete your purchase.
If you provide us with personal information about another person, you must ensure that before you provide us
with their personal information, you have their agreement to do so and that they are aware of the ways in which
We may also collect non-identifying information about your preferences in connection with our Website, for the
purposes of enhancing and personalising your experience on the Website. We may provide our manufacturer
partners and our advertisers with aggregate information about Website users. We may also use such aggregate
information to help advertisers reach the kind of audience they want to target. We may make use of the personal
data we have collected from you to enable us to comply with our advertisers' wishes by displaying their
advertisement to that target audience.
How do we use your personal information?
We use your personal information in connection with our business activities. In particular, we may use your
personal information in the following ways:
- to respond to queries from you regarding the possible purchase of goods or services;
- to carry out our obligations arising from any contracts entered into between you and us including purchase
of vehicles and provision of services, and to respond to queries from you regarding those contracts;
- to manage and administer the relationships between you and us (or one or more of the members of the TGH
- to notify you about changes to our services and to otherwise communicate with you; for example, we will
use your contact details in order to respond to any queries that you submit to us; and
- to obtain feedback from you regarding us; and
- to provide you with reminders regarding your vehicle including, for example, when your vehicle is due to
have a service or MOT undertaken.
In accordance with your preferences, we may also use your personal information to provide you with information
about vehicles, services, promotions and offers that may be of interest to you. We may use your personal
information in order to ascertain the vehicles, services, promotions and offers that are likely to be of particular
interest to you. The section below entitled "What choices do I have?" explains how you can change whether to
receive this information. Please note that, even if you choose not to receive this information, we may still use
your personal information to provide you with important services communications, including communications in
relation to any purchases you make or vehicle support services.
Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third
parties, in order to comply with any legal obligation (including in connection with a court order), or in order to
enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements
between you and us (or one or more TGH entity)), or to protect our rights, property or safety or those of our
customers, employees or other third parties.
With whom do we share your personal information?
In connection with the above uses of your personal information, we may share your personal information with
third parties as described below. We will share your personal information with other TGH entities in the TGH
group for the purposes set out above and below.
We may disclose your personal information to third parties in connection with our business activities, including
in the following circumstances:
- We may pass your personal information to third party organisations that provide services to us (including
assisting us with carrying out marketing activities).
- We may pass personal information to external agencies and organisations (including the police and other
law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent
transactions) and criminal activity. We may also disclose personal information to the police and other law
enforcement agencies in connection with the prevention and detection of crime.
- We may pass your personal information to a third party finance company for the purposes of them providing
you with finance. Those organisations may carry out credit checks and may disclose your data to credit
reference agencies for that purpose.
- In the event that we sell or buy any business or assets (including car dealerships), we may disclose personal
information held by us about our customers to the prospective seller or buyer of such business or assets. If
we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our
corporate group), personal information held by us about our customers will be one of the transferred assets.
- We may pass your personal information to third parties if we are under a duty to disclose or share your
personal information in order to comply with any legal obligation (including in connection with a court order),
or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you
(including agreements between you and us (or one or more members of the TGH Group)) or to protect our
rights, property or safety or those of our customers, employees or other third parties;
- In the event of a new car purchase we are contracted to pass your personal information to the relevant
franchise manufacturer partner relating to your vehicle.
- We share your personal information with manufacturers because:
- It is our legitimate interest to do so, as we are required to do so as part of the terms of our agreement
with the manufacturer and to maintain our on-going relationship with the manufacturer;
- It is required to fulfil your order or other transaction, handle complaints or provide you with a service or
information you have requested.
- It is in the manufacturers legitimate interest to have that information to enable it to communicate
important information to you, better understand customer demographics and requirements and (where
you agreed to receive marketing communications) to send you information that it believes may be of
interest to you and
- It is also in your interest that we share your personal information with the manufacturer, so that you can
receive important safety information and other relevant communication
- The manufacturer has its own responsibilities to you for any use it makes of your personal information
and will have its own privacy notice which will provide you with more information about how the
manufacturer uses your personal information. You can contact the manufacturer directly if you require
more information about how the manufacturer will use your personal information or if you want to
exercise any of your rights in respect of the manufacturer's use of your personal information.
We may share non-personal aggregate statistics (group) data about visitors to our Website, sales and traffic
patterns with members of the TGH Group and other parties.
Data Collection: Legitimate Interest
We will ensure that data is collected within the boundaries defined in this policy. This applies to data that is
collected in person, by completing a form, online applications, or via Enquiry Max, Finance Applications, Contact
Advantage, Autoline and KPaye or via telephone.
The lawful basis we have chosen to enable TGH to carry out its duties as provider to its customers and
perspective customers and other legitimate commercial functions and responsibilities to data subjects is
Legitimate Interest. This decision has been made after carrying out a Legitimate Interest Assessment (LIA)
When collecting data, we will ensure that the Data Subject:
- Clearly understands why the information is needed
- Understands what it will be used for
- Understands that legitimate interest is the lawful basis used for its collection and use.
- Has received sufficient information on why their data is needed and how it will be used
- Is, as far as reasonable practical, competent enough to understand the legal basis under which the data
is collected and the used
- If only partial consent is given the system must be capable of screening out any unauthorised use.
- Consent can be withdrawn in the same manner of ease as opted in at anytime
Protecting your personal information
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose
sensitive information to you.
Information and records relating to sales/service/parts users will be stored securely and will only be accessible
to authorised staff.
Information will be stored for only as long as it is needed or required and will be disposed of appropriately.
It is our responsibility to ensure all personal and company data is non-recoverable from any computer system
previously used within the organisation, which has been passed on/sold to a third party.
This policy will be updated as necessary to reflect best practice in data management, security and control and
to ensure compliance with any changes or amendments made to the GDPR Directive 2018. Please note that
under GDPR enforcement ‘the Cloud’ will not be exempt.
What choices do I have?
If you think the personal information we hold about you is inaccurate or incorrect, you can request that we
correct this information (including your marketing preferences) by writing to us using the details below.
Data subjects who wish to have their information the Company holds about them removed, a request in writing
is required to Data Compliance Centre, T G Holdcroft (Holdings) Ltd, Leek Road, Hanley, Stoke on Trent,
Staffordshire ST1 6AD or firstname.lastname@example.org - as long as their information is not pertinent to the
completion of a contract or required for any legal reason it will be removed.
Once the request has been received in writing, the request will be processed without undue delay within 1
calendar month. In accordance with ICO guidelines our policy is that with regards to instructions to desist in
marketing that electronic communications stop within a maximum of 28 days of receiving the notice, and postal
communications stop within a maximum of two months.
If the data subject is concerned that we are not using their information in accordance with the law, or are not
satisfied with our response to a request made above, then they can complain to the Information Commissioner’s
Office. Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel:
0303 123 1113.
Access to your personal information
GDPR gives you the right to access your personal information. Data subjects may request, at any time, a copy
of the personal information the Company holds about them, please contact us using the details below. Full
details can be obtained by requesting a copy of our Subject Access Request Policy.
How to contact us
by writing to us at: Data Compliance Centre, T G Holdcroft (Holdings) Ltd, Leek Road Hanley, Stoke on Trent,
ST1 6AD or email at email@example.com.
are always aware of what personal information we collect, how we use it and under what circumstances we