Credit Brokering and Insurance Activities
Holdcroft Motor Group
Credit-broking & Insurance activities
About us
Holdcroft Motor Group of companies are authorised and regulated by the Financial Conduct Authority. Our registered office address is Leek Road, Hanley, Stoke on Trent ST1 6AT. Details of our companies, permissions and trading names can be checked via our website and the FCA register https://register.fca.org.uk/s/
How we arrange finance
Holdcroft Motor Group of companies is a credit-broker not a lender. We may receive a finance commission from the lender for arranging finance for you.
Holdcroft Motor Group is not independent as we have pre-arranged contractual relationships with our lenders. We can introduce you to a limited number of lenders and finance products to assist you with your vehicle purchase. We act as agent of the lender, both when making this introduction and in the transaction. Our main relationships include the brand finance providers, Santander Consumer (UK) plc, Blackhorse Ltd and Evolution Funding Ltd. We do not conduct a market appraisal and we do not choose from a panel of lenders.
We will only submit a finance application to a prospective lender with your consent and the information you provide to us must be accurate. The lender will carry out an affordability assessment and a credit check before making an offer of finance to you. Each finance application will leave a footprint on your credit file. Finance is never guaranteed and is always subject to status and affordability. Terms and conditions apply.
We will provide you with information but we do not offer financial advice as we are not financial advisers and we do not make recommendations on any financial product. We operate a non-advised sales process. Please read all terms and conditions and other documentation that we provide to you carefully in order to decide whether what is being offered is suitable and meets your needs. You must be a UK resident and over 18.
How we offer and arrange insurance
We offer two different regulated insurance products: Guaranteed Asset Protection (GAP) and Cosmetic Repair Insurance (CRI). All of our insurance products are optional, are not a condition of finance and come with cancellation rights both during the first 30 days (full refund) and after the first 30 days (pro-rata refund).
We will provide you with certain information as part of our process. Our Initial Disclosure Document will include our Status Disclosure Statement and our Finance Commission Disclosure Statement. For each insurance product that you may be interested in and/or for which you are eligible you will receive an Insurance Product Information Document, statement of Price, Statement of Demands & Needs. For GAP you will also receive additional key information. We are unable to arrange GAP for you during the first 24 hours.
We only offer insurance products from a single insurance provider. We do not conduct a fair market analysis of the insurance market. We act as agent of Premia Solutions who is the insurance administrator when offering and arranging insurance products under contractual arrangements. We may receive a commission from Premia Solutions for arranging insurance for you.
We will provide you with information but we do not offer financial advice as we are not financial advisers and we do not make recommendations on any insurance product. We operate a non-advised sales process. Please read all terms and conditions and other documentation that we provide to you carefully in order to confirm that you are eligible and the product offered is suitable and meets your needs.
If you are unhappy
If you have a complaint about a finance or insurance product that we have offered and/or arranged for you then please visit our website and view our complaints procedure or contact our Customer Relationship Team by emailing customercare@holdcroft.com